Please note compensation is not payable on the following:

• Inadequately packaged items
• Cash, bank notes, coins, currency notes, deeds and travelers cheques
• Negotiable instruments, and securities and bearer securities
• Bullion, precious metals, precious stones or gems jewellery, watches or antiques
• Consequential Loss
• Fragile Items, items containing liquids, semi Liquids, perishables or article by their nature liable for damage
• Unlawfully posted items (Prohibited Items)
• Where there has been neglect on the part of the sender
• Any event following delivery
• Any claim for loss or damage lodged more than 6 months after the item was sent.